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Abstract

User engagement in social networks depends critically on the number of online actions their users take in the network. Can we design an algorithm that finds when to incentivize users to take actions to maximize the overall activity in a social network? In this paper, we model the number of online actions over time using multidimensional Hawkes processes, derive an alternate representation of these processes based on stochastic differential equations (SDEs) with jumps and, exploiting this alternate representation, address the above question from the perspective of stochastic optimal control of SDEs with jumps. We find that the optimal level of incentivized actions depends linearly on the current level of overall actions. Moreover, the coefficients of this linear relationship can be found by solving a matrix Riccati differential equation, which can be solved efficiently, and a first order differential equation, which has a closed form solution. As a result, we are able to design an efficient online algorithm, Cheshire, to sample the optimal times of the users' incentivized actions. Experiments on both synthetic and real data gathered from Twitter show that our algorithm is able to consistently maximize the number of online actions more effectively than the state of the art.