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Abstract

Social media sites are information marketplaces, where users produce and consume a wide variety of information and ideas. In these sites, users typically choose their information sources, which in turn determine what specific information they receive, how much information they receive and how quickly this information is shown to them. In this context, a natural question that arises is how efficient are social media users at selecting their information sources. In this work, we propose a computational framework to quantify users' efficiency at selecting information sources. Our framework is based on the assumption that the goal of users is to acquire a set of unique pieces of information. To quantify user's efficiency, we ask if the user could have acquired the same pieces of information from another set of sources more efficiently. We define three different notions of efficiency -- link, in-flow, and delay -- corresponding to the number of sources the user follows, the amount of (redundant) information she acquires and the delay with which she receives the information. Our definitions of efficiency are general and applicable to any social media system with an underlying information network, in which every user follows others to receive the information they produce. In our experiments, we measure the efficiency of Twitter users at acquiring different types of information. We find that Twitter users exhibit sub-optimal efficiency across the three notions of efficiency, although they tend to be more efficient at acquiring non-popular than popular pieces of information. We then show that this lack of efficiency is a consequence of the triadic closure mechanism by which users typically discover and follow other users in social media. Finally, we develop a heuristic algorithm that enables users to be significantly more efficient at acquiring the same unique pieces of information.