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Abstract

This paper addresses the problem of recognizing a vocabulary of over 50,000 city names in a telephone access spoken dialogue system. We adopt a two-stage framework in which only major cities are represented in the first stage lexicon. We rely on an unknown word model encoded as a phone loop to detect OOV city names (referred to as ‘rare city’ names). We use SpeM, a tool that can extract words and word-initial cohorts from phone graphs from a large fallback lexicon, to provide an N-best list of promising city name hypotheses on the basis of the phone graph corresponding to the OOV. This N-best list is then inserted into the second stage lexicon for a subsequent recognition pass. Experiments were conducted on a set of spontaneous telephone-quality utterances; each containing one rare city name. It appeared that SpeM was able to include nearly 75% of the correct city names in an N-best hypothesis list of 3000 city names. With the names found by SpeM to extend the lexicon of the second stage recognizer, a word accuracy of 77.3% could be obtained. The best one-stage system yielded a word accuracy of 72.6%. The absolute number of correctly recognized rare city names almost doubled, from 62 for the best one-stage system to 102 for the best two-stage system. However, even the best two-stage system recognized only about one-third of the rare city names retrieved by SpeM. The paper discusses ways for improving the overall performance in the context of an application.