Towards improving trust in context-aware systems by displaying system confidence

Antifakos, S; Kern , N; Schiele, B; Schwaninger, A

doi:10.1145/1085777.1085780

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Towards improving trust in context-aware systems by displaying system confidence

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Schwaninger, A
Department Human Perception, Cognition and Action, Max Planck Institute for Biological Cybernetics, Max Planck Society;
Max Planck Institute for Biological Cybernetics, Max Planck Society;

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Antifakos, S., Kern, N., Schiele, B., & Schwaninger, A. (2005). Towards improving trust in context-aware systems by displaying system confidence. In M. Tscheligi, R. Bernhaupt, & K. Mihalic (Eds.), MobileHCI '05: 7th international conference on Human computer interaction with mobile devices & services (pp. 9-14). New York, NY, USA: ACM Press.

Cite as: https://hdl.handle.net/11858/00-001M-0000-0013-D43F-B

Abstract

For automatic or context-aware systems a major issue is user trust, which is to a large extent determined by system reliability. For systems based on sensor input which are inherently uncertain or even uncomplete there is little hope that they will ever be perfectly reliable. In this paper we test the hypothesis if explicitly displaying the current confidence of the system increases the usability of such systems. For the example of a context-aware mobile phone, the experiments show that displaying confidence information increases the user's trust in the system.